Reference

dewan4d Privacy Policy for Your Account

The dewan4d Privacy Policy explains how we collect, use and protect details linked to your account, phone verification and wallet activity.

Clear data purposesWallet record contextPhone check detailsPolicy contact path
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CONTACT ROUTES

Browse Support Paths for Privacy Questions

A privacy question should not get mixed into a general wallet conversation. We separate policy requests from receipt checks so your message reaches the right account context. Use the support contact displayed after login, include the phone number or account reference connected to your request, and avoid sending a wallet PIN. For account access in Bandung or elsewhere in Indonesia, our support page shows the current contact route and service hours.

Team online

Account contact

Send a Privacy Policy question through the support contact shown inside your account. Include your account reference and the specific data concern so we can locate the correct record.

Wallet records

If your request concerns DANA, OVO, GoPay, QRIS or a bank transfer receipt, state the rail and date. We use that detail to separate payment evidence from account profile data.

Access help

When sign-in or phone verification blocks a privacy request, use the account-help route beside the cashier path. We will ask for enough detail to verify ownership, never your private PIN.

DATA HANDLING

Explore How We Handle Personal Data

We handle personal data by linking each collection purpose to an account action rather than treating every signal alike.

Account details

We use account identifiers and phone verification details to connect your sign-in, policy request and account status. We ask for an account step that helps confirm ownership before discussing personal records.

Device signals

A mobile browser may send session, device and security signals when you move from login to the lobby. These signals help us detect unusual access without reading unrelated content on your device.

Cookies

Cookies can keep a session active, remember essential choices and help us understand whether a policy page loaded correctly. Your browser settings provide a separate route to clear or restrict them.

Wallet evidence

DANA, OVO, GoPay, QRIS, bank transfer and virtual account references may be retained to reconcile receipts and account records. We use the reference for that purpose, not as a substitute for your wallet credentials.

Retention

We retain records for the period needed for account operation, dispute handling, security checks and legal duties. The applicable period can differ by record type, and we explain the reason when you ask.

Change requests

To request access, correction or deletion where local law permits, contact us through the account support route. Name the record involved, and we may verify your phone before acting.

Check Answers About Privacy Policy

These Privacy Policy questions cover the steps you are most likely to need before opening or using an account. We connect each answer to a real account action, from phone verification and mobile access to wallet receipts and a request for correction. If your case is unusual, send the details through the support route shown in your account.

It covers account details, phone verification, device and session signals, cookies, wallet references, support messages, retention and requests to access or correct personal data where local law permits.

Phone verification helps connect a person to the correct account before we discuss private records or process a change request. It also helps reduce mistaken access when a mobile sign-in looks unusual.

Yes. We explain that DANA, OVO, GoPay, QRIS, bank transfer and virtual account references may support receipt matching, account reconciliation or a wallet-status question.

Cookies can support an active session, remember essential choices and show whether a policy page worked correctly. You can manage or clear them through your browser settings, although some account steps may then need repeating.

Where local law permits, you can request access to personal data connected with your account. Contact us through the support route shown after login and include the account reference for an ownership check.

Send a correction request through account support and identify the field or record that appears wrong. We may confirm your phone before changing it, especially when the request affects wallet or sign-in data.

Retention depends on the record and its purpose, including account operation, security checks, receipt disputes and legal duties. The support team can explain the applicable reason and period for your request.

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